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Notes from the edit bay and the client’s phone.

How one part of the job works, written for the person doing it. One problem per post, and nothing that isn’t true today.

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Posts.

36 posts

3 min read
Choosing a tool
Frame.io for photographers: what fits and what doesn’t
Frame.io for photographers: it previews raw files and takes pins on stills, but it’s built around film. What a photographer gets, misses and pays.
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2 min read
Pricing
Is Frame.io free? The free plan and its limits
Is Frame.io free? Yes: 2 GB, two members and two projects. What Creative Cloud adds, what Pro costs, and what your client pays, which is nothing.
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3 min read
Review
Vimeo review link expired? Why, and what to do
Vimeo review link expired or not working? The five reasons in Vimeo’s own help, the fix for each, and a link that stays put between rounds.
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3 min read
Photos
How to watermark photos for client proofing
How to watermark photos for client proofing: where the mark goes, how strong to make it, and why it belongs on the preview and not in your files.
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3 min read
Photos
Lightroom export settings for clients
Lightroom export settings for clients: JPEG in sRGB at full size for the finals, 2048 px for posting, and sharpening and metadata saved as presets.
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3 min read
Weddings
How long does it take to get wedding photos back?
How long does it take to get wedding photos back? Usually three to six weeks, and about three months for the film. What to do if yours is late.
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3 min read
For clients
How to download photos from your photographer
How to download photos from your photographer’s gallery: the download button, which size to pick, the PIN, and opening the zip on an iPhone or a PC.
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2 min read
For clients
How to download a video from a Frame.io review link
How to download a video from a Frame.io review link: where the button is, the original or a smaller copy, no account, and what a missing button means.
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2 min read
Sending files
How to send HEIC photos to a client as JPEG
How to send HEIC photos to a client: export them as JPEG on a Mac, change one iPhone setting for next time, or send a link that shows them anywhere.
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4 min read
Choosing a tool
How to pick the best client review and delivery tool
How to pick the best client review and delivery tool for photo and video work: what each kind of tool is built for, five questions to ask, and dated prices.
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3 min read
Pricing
A cheaper alternative to Frame.io for freelancers, with prices
A cheaper alternative to Frame.io for freelancers: what one person pays on Frame.io, Krock.io and DropYourFiles, and the case for one tool for photos and film.
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3 min read
Teams
A Frame.io alternative for small studios
A Frame.io alternative for small studios: what a team of two to ten pays, who needs a login, and how to give a freelance editor one project and nothing more.
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3 min read
Review
How to get client feedback on a video
How to get client feedback on a video with every note on the right second: send a link your client can watch, pause and type on, with no account.
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2 min read
Photos
How to get client feedback on photos
How to get client feedback on photos that points at the right frame: your client hearts favorites and taps the exact spot to change, on one link.
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2 min read
Sending files
How to send photos to clients without losing quality
How to send photos to clients without losing quality: skip texts and attachments, send a link to the original files, and let your client choose the size.
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2 min read
Sending files
How to send 4K video without losing quality
How to send 4K video without losing quality: upload the master once, let your client stream a copy, and have them download the exact file you exported.
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2 min read
Sending files
How to send ProRes files to a client
How to send ProRes files to a client: the master on a link, an MP4 beside it for anyone on Windows or a phone, and nothing exported twice.
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3 min read
Delivery
How to deliver video files to clients
How to deliver video files to clients: the master, a copy that plays anywhere, captions and cutdowns, all on one link your client can find a year later.
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2 min read
Delivery
How long do photographers keep photos?
How long do photographers keep photos and footage after delivery? There’s no standard, so put three numbers in your contract.
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2 min read
Versions
When your client keeps asking for revisions
Client keeps asking for revisions? Most requests are a fix you owe or a new idea. Do the fixes; quote the new ideas as the next round before you start.
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2 min read
Photos
Should photographers give clients raw files?
Should photographers give clients raw files? It’s your call. Ask what your client wants them for, and if you say yes, put a price on it in writing.
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2 min read
Privacy
How to stop clients screenshotting proofs
How to stop clients screenshotting proofs: a gallery can’t block a screenshot, so make it worthless with a burned-in mark, a small preview and locked files.
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2 min read
Approval
What to say when a client is not responding
What to say when a client is not responding to your review link: check whether they opened it, ask one small question with a date, and make the answer one tap.
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2 min read
Privacy
How to share a video privately with a client
How to share a video privately with a client: what YouTube’s Unlisted and Private do, and a client link you can lock, time out or close for one person.
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3 min read
Review
How to watermark a video for client review
How to watermark a video for client review without exporting a second file each round, and have the mark come off the moment your client approves.
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2 min read
Approval
How to stop a client downloading before approval
How to stop a client downloading before approval: keep review copies on screen, and let your client’s Approve open the original files on the same link.
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2 min read
Versions
How to send a client a new version of a video
How to send a client a new version of a video on the same link, keep their notes with the round they were left on, and let them open the earlier cut.
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2 min read
Moving over
How to move from Frame.io, comments and all
How to move from Frame.io with your folders and your client’s comments: download the project, export the comments, and the notes land on the right frames.
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2 min read
Moving over
How to move videos off Vimeo, folder by folder
How to move videos off Vimeo into client projects, folder by folder, what comes across, and why you should keep your own masters before you start.
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2 min read
Privacy
How to share a password protected video with a client
How to share a password protected video with a client: set the password on the link, send it separately, and add an expiry date if the job needs one.
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2 min read
Photos
How to share raw photos with a client
How to share raw photos with a client who can’t open a .CR3: your client sees a preview of every frame, and gets the raw file, or a JPG, once they approve.
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2 min read
PDFs
How to get client feedback on a PDF
How to get client feedback on a PDF without anyone downloading it: your client taps the spot on the page, types the note, and approves when it’s right.
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2 min read
Weddings
How to deliver wedding photos and video together
How to deliver wedding photos and video together on one link: the couple hearts favorites, leaves notes on the film, approves each part, and downloads.
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2 min read
Sending files
How to send large video files
How to send large video files past email’s 25 MB limit: cloud links, transfer services, and a link your client can watch before anything downloads.
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2 min read
Sending files
How to email large video files
How to email large video files when Gmail and Outlook.com stop at 25 MB: the Drive and OneDrive links they make, Apple’s Mail Drop, and a link to watch first.
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4 min read
Final Cut Pro
How to import comments into Final Cut Pro
How to import comments into Final Cut Pro as markers: the manual way, the FCPXML way, and client notes that land as to-do markers on the right frames.
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