DropYourFiles

Blog · October 28, 2026

How to get client feedback on a video.

“Around the middle, the bit with the car, can it be shorter?” There are four bits with the car.

Send a link where the film plays and each note sticks to the moment it’s about. Your client pauses where something should change and types. The note keeps that second of the film, and you go straight to it. Frame.io, Vimeo’s review page and DropYourFiles all work this way, and on all three your client can comment without making an account.

By Vitaly Kibenko

Before you send it.

  • Ask for notes, not thoughts

    “Any thoughts?” gets a paragraph back. “Leave a note on anything you want changed, by Thursday” gets notes on the film, and a date.

  • One cut at a time

    Two versions open at once means notes on the wrong one. Put the new cut where the old one was and keep one link: how to send a client a new version of a video.

  • Say whose notes decide

    When several people at the client will watch, everyone can leave notes, and each note carries its writer’s name. Agree up front on who presses Approve.

A father cheering at an evening kids’ game, under the line “and make the 6pm game.” A client’s message, “Did you get my notes?”, is struck through, and under it: “Notes land on the frame.”
Your client’s note sits on the second they meant, so nobody has to ask whether you got it.

How your client leaves a note at a timecode.

  1. Open the link

    On a phone or a computer, with no account and no app. The film plays in the browser.

  2. Pause and type

    Your client pauses where something should change and types in the box under the film. The note lands on that second.

  3. Point at the picture if it helps

    While the film is paused, your client can tap the picture to pin the thing they mean, and draw an arrow or a box around it.

  4. Type a name once

    The first note asks for a name, so every note after it says who left it.

A client’s page with a film of a man facing a breaking wave, an Approve button under it, and a column headed Notes on v2 listing notes at 0:05, 0:11, 0:24 and 0:41.9, each with the name of who left it, and a reply from the studio under one.
Your client’s side: every note on its second with a name beside it, and the studio’s reply under the one that needed an answer. A sample project with invented names.

What you get back.

Every note sits in one list with its second and its writer’s name, and a mark on the film’s timeline shows where it falls. Reply under a note when you need to ask something. Replies go one level deep, so nothing gets buried, and an @ brings a teammate into the note.

In Final Cut Pro the notes arrive as red to-do markers on their frames, as how to import comments into Final Cut Pro explains. For any other editor, download them as a spreadsheet or a plain list of timecodes.

When the notes are done.

When the cut is right, your client presses Approve under the film. The Review copy mark comes off, and the full-size film is ready to download from the page they’re on. You don’t send anything new.

Questions.

How do clients leave notes on a video at a timecode?

They pause the film where something should change and type. The note keeps that second, and you see it on the film’s timeline.

Can my client point at something in the frame?

Yes. With the film paused, your client taps the picture to pin the spot, and can draw an arrow or a box on it.

Can I get the notes into my editor?

Final Cut Pro takes them as to-do markers. For Premiere Pro, DaVinci Resolve or anything else, download them as a spreadsheet or a timecode list.

Does my client need an account to leave notes on a video?

No. They watch in the browser and type a name the first time they leave a note.

Keep reading.

New here? See what DropYourFiles does, or compare the plans.

Sources

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