DropYourFiles

Blog · October 26, 2026

How to move from Frame.io, comments and all.

“Can you check what we said about the opening shot last spring?” The comments are in Frame.io, and you stopped paying for it.

Moving the files is the easy bit. What usually gets left behind is two years of client comments, each one on a frame. Those come across too, as notes on the files they belong to.

By Vitaly Kibenko

Two files from Frame.io.

  1. Download the project

    Download it from Frame.io with its folders as they are.

  2. Export the comments

    In Frame.io, use Export Comments, next to Print Comments, and save the CSV. Clear any filters first so every comment comes out.

  3. Drop both in

    In DropYourFiles, open Bring work in, then Frame.io, and drop the download folder and the comments file on the page. Comments are matched to files by name.

  4. Check the draft

    Everything lands as a draft project with no link, so nothing reaches your client until you’ve looked it over.

If the Frame.io card on your account offers Connect Frame.io, you can sign in with your Adobe ID instead and pick projects from a list. It reads your account without changing anything, and you can close the page while it runs.

A woman in an orange beanie at a laptop on a desk in the middle of a desert road. The headline reads “One link from anywhere, to anyone.” and the line at the foot, “Sent from the middle of the road.”
Move your client work over from Frame.io and keep sending one link.

Your files, folders and comments.

  • Your files and folders

    The originals, in their folders, up to three levels deep. Deeper folders fold into the third.

  • Every comment, as a note

    On the second of the film or the spot on the frame it was left on, with the commenter’s name, one level of replies, whether it was marked done, and boxes, arrows and freehand drawings.

  • Versions, if you connect

    If you sign in, a version stack comes over as versions: the newest and the five before it. A download brings whichever version was showing.

The studio’s Notes view: a list of notes on a wedding film, each with a timecode and the name of who left it, a timeline with note marks, and a Send to Final Cut Pro button.
Comments that come over from Frame.io land as notes like these, on the second or the spot they were left on, with the name of whoever wrote them. A sample project.

Left behind.

Any other drawings are dropped. Boxes, arrows and freehand come across. A reply to a reply becomes a plain reply. If a film’s frame rate can’t be read, notes are placed at 24 frames a second, so check a timecode or two on anything shot at another rate.

Bringing work in is for the studio owner, since it lands in the studio’s own clients.

Questions.

Can I export my Frame.io comments?

Yes. Frame.io’s Export Comments, beside Print Comments, saves them as a CSV, which is the file DropYourFiles reads.

Do the comments keep their timecodes?

Yes. Each comment becomes a note on the same second of the film, or the same spot on a still, with the name of whoever left it.

Does my client need to do anything?

No. You bring the work in, check the draft, and send your client one link when you’re ready.

Is anything changed in my Frame.io account?

No. A download changes nothing, and signing in reads your projects without changing them.

Keep reading.

New here? See what DropYourFiles does, or compare the plans.

Sources

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