Last updated October 21, 2026

Terms of service

Plain terms for a simple product. Using DropYourFiles means you agree to these; if something here does not work for you, write to us before you rely on the service.

What the service is

DropYourFiles is operated by Ownthelight Inc. It lets a studio upload video, photographs and other files, build a project, and send one link. The person who receives that link can watch, leave notes, mark favorites, approve the work and download the files, without making an account.

Studios sign in with an email address and password, or with Google. The optional Mac app uploads the files a studio chooses. A studio can also import files it picks from Dropbox or Google Drive; we copy only those files and keep no access to the rest.

Your account

• You need to be able to form a contract to have an account.
• Keep your sign-in details to yourself. What happens under your account is your responsibility.
• Give us an email address that reaches you. It is how we tell you about problems.

Your content stays yours

You keep every right in the files you upload. You give us permission to store, process and transmit them only so far as running the service requires: encoding a video so it plays, making a thumbnail, sending the file to the person you sent the link to.

We do not use your files to train machine-learning models, we do not show them to anyone you have not sent a link to, and we do not put our branding on the page your client opens, on any plan, including the free one.

You are responsible for having the right to upload what you upload, including permission from anyone appearing in it.

Emails to your clients

We send your client the project link with your studio’s name as the sender. Save-your-files reminders, check-in emails and testimonial requests go out only if you turn them on for that client, and you can turn them off at any time. If a client asks you to stop emailing them, turn them off. You are responsible for having a reason to email the people you add.

What you may not do

• Upload anything unlawful, or anything you do not have the rights to.
• Use the service to harass anybody or to share material that sexualises children.
• Attempt to break, overload or gain unauthorized access to the service or to another studio’s data.
• Resell the service as your own without a written agreement with us.

We can suspend or close an account that does these things. Where it is safe and lawful to do so, we will tell you why first.

Plans, limits and payment

• Every plan has every review and delivery feature. Plans differ only in storage, hours of video and the number of people who can sign in to the studio.
• Storage is for delivering client work and keeping it. It is not meant as a backup for a raw footage archive. If an account is being used that way, we will talk with you about it first.
• The free plan is free, with the limits shown on the pricing page, and needs no card.
• Paid plans, and extra storage and extra seats added to one, cost the prices shown on the pricing page when you subscribe. Prices are in US dollars.
• On a paid plan: if you store more than your plan includes, your next invoice adds $0.03 for each GB of storage and $1 for each hour of video over it, measured when that invoice is made.
• Payment is handled by Stripe, through Stripe Checkout and Stripe’s customer portal. You enter card details on Stripe’s pages, not ours.
• Paid plans, extra storage and extra seats are billed in advance, monthly or yearly, and renew automatically until you cancel. Changing plan, storage or seats changes the subscription you already have: the unused part is credited and the difference is billed.
• You can cancel at any time from your account screen. Open Account, then Manage billing. It takes a moment, needs no email or phone call, and canceling takes effect at the end of the period you have paid for, never at once. See Refunds, below.
• When you subscribe we email you the renewal terms and how to cancel, so you have them in writing. On a yearly plan we email you again between 15 and 45 days before it renews, in time to change it.
• Downgrading or canceling never deletes a project you have delivered. Your studio moves to the free plan and your links keep working.
• Projects are never deleted for being old, and nothing is archived or moved away: a delivered project stays online at full size for as long as you keep it. Files are permanently deleted only when you delete them, with one exception: when you replace a file, the newest twenty versions are kept, and the earlier ones are deleted seven days after your client approves, unless you choose to keep them.
• If we change a price we will tell existing accounts by email before it applies to them.

Refunds

Canceling stops the next renewal. There are no refunds for time already paid: your plan stays on until the end of the period you paid for, then it is not renewed for another month or year.

Moving to a smaller plan is not a refund. The unused part of what you paid is credited against your next invoice, never paid back to your card.

Ending it

You can close your account whenever you like. Before you do, download anything you want to keep. Closing an account deletes the files in it, and the links you have sent will stop working. Ask us and we will confirm the deletion in writing.

If we ever have to close the service, we will give you notice and time to get your files out.

Availability

We work hard to keep this up and we do not promise it will never be down. The service is provided as it is, without warranties of any kind, to the extent the law allows.

Keep your own copy of your work. This is a delivery tool, not a backup. Your masters should exist somewhere else as well.

Liability

To the extent the law allows, we are not liable for indirect or consequential loss, lost profits, or lost data. Where liability cannot be excluded, it is limited to the amount you paid us in the twelve months before the claim.

Nothing here limits liability for anything that cannot lawfully be limited.

Changes

If we change these terms we will change the date at the top, and email accounts in good standing when a change is material. Carrying on using the service after that means you accept the new version.

Contact

support@dropyourfiles.com. A person reads it.

Questions about this page? Write to support@dropyourfiles.com and a person will answer.